1. Can I cancel my Order?
Yes, you can cancel the orders you have placed if your order has not yet been dispatched. We do not accept Order cancellation requests once after the product has been dispatched.
2. What should I do if I have received a damaged product?
All our products pass through stringent quality control measures to ensure that all our products maintain high-quality standards.However, if you have received any product in a damaged condition, do not accept the delivery of the product from our delivery personnel. please write to us at [email protected] or call us at 044-46795579 to register our return request and we shall ship you a replacement product.
“If it’s not right, we take it back.”
We make sure to serve our customers with an ultimate online furniture shopping experience by offering the best quality products. We ensure to resolve any issues in case you are not satisfied.
3. Instead of Refund for a product, can you send me a replacement or can I exchange the product?
Due to logistic reasons, we do not offer exchange/replacement of orders.
4. What is the Return process?
Team JFA will assess the returned product for damages and depending on the nature of damage will either repair or replace the damaged product. We will dispatch a replacement for the same product. Refunds will be provided if a replacement for the product is not available.
5. What are the conditions for the acceptance of Return products by JFA?
1. Notification of damaged or defective products should be done by calling our customer care team within 48 hours of receiving the product, in order to receive a replacement.
2. The product returned should be unused, in its original packaging and with all accessories and manuals it was delivered with.
3. Product or package Serial Number should be readable and UN tampered.
4. We do not accept returns related to the finish of wood or due to the presence of knots and grains. Differing grain patterns stain differences, and knots appear on wood due its inherent quality. At the quality control stage, we reject products where the knots disrupt the structural stability of the product. Grain patterns and stain differences are acceptable on hardwood furniture.
6. What if any replacement product is not available?
In case no replacement products are available, customers will be refunded the entire amount.
7. How will I receive my refund amounts?
Your refund amount will be credited through the same means by which your order was placed.
8. How long does the refund process take?
Our Customer Care Team will notify you the refund confirmation within 24 hours of return process. The amount will be credited to you within 3-5 business days.
9. Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note we will not be able to process cancellation requests after the order is delivered.
10. Is there a cancellation fee applicable?
|Within 24 hours of placing the order||No fee|
|After 24 hours but before the product is shipped||5 % of paid value|
Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.